Privacy at a Glance
Here's a quick overview of the most important points. The full policy text is in the sections below — please read it in full before using the platform.
What We Collect
We collect information you provide during registration (name, date of birth, mobile number), KYC documents, payment details, and usage data generated as you play. We do not collect data beyond what is needed to operate and secure your account.
How We Use It
Your data is used to operate your account, process deposits and withdrawals in PHP, verify your identity, detect fraud, and send important account-related communications. We do not use your data for unrelated third-party advertising.
How We Protect It
All data transmitted through GL88 is protected by SSL encryption. Account access requires OTP verification. Sensitive data like KYC documents is stored with restricted internal access and is never shared with unaffiliated third parties.
Who We Share It With
GL88 shares your data only with payment processors needed to handle your PHP transactions, game providers that deliver the platform's content, and compliance partners where legally required. We do not sell player data.
Your Rights
You have the right to request access to the personal data GL88 holds about you, ask for corrections to inaccurate information, and in certain circumstances request deletion. Requests can be submitted by contacting support.
Cookies & Tracking
GL88 uses cookies and similar technologies to keep you logged in, remember your preferences, and help us understand how the platform is used. You can manage cookie preferences through your browser settings at any time.
1. Introduction
This Privacy Policy describes how GL88 ("the Platform", "we", "us") collects, uses, stores, and protects the personal information of players who register and use the GL88 platform at gl88.live and through the GL88 mobile app.
By creating a GL88 account, you acknowledge that you have read this Privacy Policy and agree to the processing of your personal data as described. If you do not agree, please do not register or continue using the platform.
This policy applies to players located in the Philippines and to all personal data processed in connection with the GL88 platform. It should be read alongside the Terms & Conditions and the Responsible Gaming policy.
2. Personal Data We Collect
GL88 collects personal data from several sources. The categories below describe what we collect and where it comes from.
| Category | Examples | Source |
|---|---|---|
| Identity data | Full name, date of birth, government-issued ID | Provided by you at registration and KYC |
| Contact data | Philippine mobile number, email address | Provided by you at registration |
| Financial data | Bank account details, e-wallet identifiers, transaction history | Provided during deposit and withdrawal |
| Usage data | Games played, bet amounts, session durations, login timestamps | Generated automatically as you use the platform |
| Device & technical data | IP address, device type, browser type, operating system | Collected automatically via cookies and server logs |
| Communications data | Support tickets, chat logs, correspondence with GL88 staff | Generated when you contact support |
We do not collect sensitive personal data beyond what is required for identity verification. We do not collect data about your race, religion, political views, or health condition.
3. How We Use Your Personal Data
GL88 uses your personal data only for legitimate purposes directly related to the operation of the platform and your account. Specifically, your data is used to:
- Create and maintain your GL88 account
- Verify your identity through OTP and KYC processes
- Process deposits and withdrawals in Philippine Peso (PHP)
- Detect, investigate, and prevent fraud and money laundering
- Fulfil obligations under applicable laws and compliance requirements
- Send transactional communications such as withdrawal confirmations and security alerts
- Operate the VIP programme and calculate player standing
- Improve the platform based on aggregated, anonymised usage data
- Respond to support queries and resolve disputes
5. Security Measures
GL88 applies technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include:
- SSL (Secure Sockets Layer) encryption across all platform connections — every login, transaction, and game session
- OTP (one-time password) verification required for account login and withdrawal requests
- Restricted internal access to KYC documents and financial records — only authorised personnel can access sensitive data
- Regular security reviews and monitoring for suspicious account activity
- Secure storage practices that prevent personal data from being stored in plain text
You play an important role in your own account security. Do not share your password or OTP codes with anyone — including people who claim to be GL88 staff. GL88 will never ask for your password. If you suspect unauthorised access to your account, contact support immediately.
6. How Long We Retain Your Data
GL88 retains personal data for as long as your account is active and for a period thereafter as required by applicable laws and our internal compliance obligations. For most categories of data, this means we keep records for a minimum of five years after your last account activity, in line with standard financial record-keeping requirements.
KYC documents are retained for the period required under anti-money laundering obligations. When data is no longer required and no legal obligation to retain it applies, it is securely deleted or anonymised.
If you request account closure, we will close the account promptly. Your transaction history and identity records will be retained for the legally required retention period even after account closure.
7. Cookies and Similar Technologies
GL88 uses cookies and similar tracking technologies to make the platform function correctly and to understand how it is used. A cookie is a small text file placed on your device when you visit the platform.
The main types of cookies used are:
- Strictly necessary cookies: Required for the platform to function — these handle session management, keep you logged in, and enable core security features. These cannot be disabled without breaking core functionality.
- Functional cookies: Used to remember your preferences, such as your selected game category or display settings.
- Analytics cookies: Help us understand aggregate usage patterns — which sections of the platform are visited most, how long sessions last, and similar data. This information is used in anonymised form to improve the platform.
You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may affect your ability to log in and use the platform normally.
8. Your Rights Over Your Personal Data
As a GL88 player, you have the following rights regarding your personal data:
To exercise any of these rights, contact GL88 support at [email protected] with your full name, registered mobile number, and a clear description of your request. We will respond within a reasonable timeframe. Note that some rights may be limited where GL88 is required by law to retain certain data, or where deletion would prevent the fulfilment of ongoing contractual obligations.
9. Minors
GL88 is strictly a 21+ platform. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that an account has been registered by or on behalf of a person under 21, that account will be closed immediately and data handled in accordance with our terms and applicable obligations.
If you believe a minor has registered on GL88, please contact support immediately so we can investigate and take appropriate action.
10. Changes to This Privacy Policy
GL88 may update this Privacy Policy from time to time to reflect changes in the platform, legal requirements, or our data practices. When changes are made, the "Last updated" date at the top of this page will be revised.
For significant changes, GL88 will make reasonable efforts to notify registered players via the platform or through the contact details on your account. Continued use of the platform after a policy update is published constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
11. Contact Us About Privacy
If you have any questions about this Privacy Policy, want to exercise your data rights, or believe your personal information has been handled incorrectly, please contact the GL88 support team.
Email: [email protected]
Please include your registered username and a clear description of your query so we can respond efficiently. For concerns about account security, visit the GL88 homepage and log in to your account directly — do not follow links in unsolicited messages claiming to be from GL88.
For related policies, see the Terms & Conditions and the Responsible Gaming page.